Terms and Conditions

1. About these terms

These terms cover use of the Windmill Decor website. They also apply to painting and decorating services only where they are supplied with, referred to in or linked from a written quotation before the customer accepts that quotation.

Service provider: Sam Windmill, an individual sole trader

Trading as: Windmill Decor

Email: Samwindmill1@gmail.com

Telephone: 07478 226046

2. Website use

Website information is general and may change. Photographs, colour examples, descriptions, availability and estimated timescales are illustrative. Display settings, lighting and existing surfaces can affect how colours and finishes appear.

You must not misuse the website, introduce malicious code, attempt unauthorised access, scrape content or copy our branding, text or photographs for commercial use without permission.

3. Enquiries, surveys and quotations

An enquiry or site visit does not create a contract or guarantee availability. A quotation is based on the visible condition of the property and the information available when it is prepared.

The quotation will describe the agreed work, price, assumptions and any exclusions. A contract is formed when the customer accepts the quotation in the stated way and any required deposit is received.

4. Prices, deposits and payment

Prices include only the work and materials stated in the quotation. Deposits, staged payments and final payment dates will be shown in the quotation. Unless the quotation states otherwise, the final balance is due when the agreed work is substantially complete.

We may pause work after giving reasonable notice if an undisputed payment is overdue. Any interest or recovery cost will only be charged where lawful and reasonable.

5. Customer responsibilities

The customer must:

• Provide safe and reasonable access to the property and work areas.
• Provide electricity, water and toilet access where reasonably required.
• Remove or protect valuables, fragile items and personal belongings unless otherwise agreed.
• Tell us about known hazards, asbestos, structural issues, leaks, damp, unsafe wiring or other relevant problems.
• Obtain any permission required from a landlord, freeholder, managing agent or other third party.
• Keep children, pets and other people safely away from work areas.

6. Preparation, existing surfaces and colours

We will carry out the preparation stated in the quotation. Hidden defects, unstable previous coatings, damp, mould, movement, contamination or other conditions that could not reasonably be identified before work started may require additional work and cost.

The customer is responsible for approving colours and finishes. Small differences can occur between samples, screens, batches and the finished surface. We are not responsible for a colour choice approved by the customer unless the wrong product or colour was applied by us.

7. Changes and additional work

Any requested change, additional work or newly discovered necessary work should be agreed in writing, including any change to price and timescale, before it is carried out. Emergency work needed to make an area safe may be dealt with immediately where reasonable.

8. Dates and delays

Start and completion dates are estimates unless expressly agreed as fixed. We are not responsible for reasonable delay caused by weather, drying times, unavailable materials, hidden defects, customer changes, restricted access, illness or circumstances outside our reasonable control. We will keep the customer informed and rearrange work reasonably.

9. Consumer cancellation rights

Where a consumer contract is agreed online, by telephone or away from our business premises, the customer may have a legal 14-day cancellation right. We will provide any cancellation information and form required by law before the contract is made.

We will not normally begin during the cancellation period unless the customer makes an express request. If work begins at the customer's request and the customer then lawfully cancels, the customer may have to pay a proportionate amount for work properly completed up to cancellation. Statutory exceptions may apply, including certain urgent repair work.

10. Other customer cancellations

A customer who cancels outside any statutory cancellation right should contact us as soon as possible. We may retain or charge only a reasonable amount reflecting losses directly caused by the cancellation, such as non-returnable materials, work already completed and a reasonable loss of booked work, subject to consumer law.

11. Completion and concerns

The customer should inspect the work when reasonably possible and tell us promptly about any concern. We will have a reasonable opportunity to inspect and, where we are responsible, put the work right. Minor snagging that does not prevent normal use does not automatically justify withholding the whole final payment.

12. Our standard of work and consumer rights

We will provide services with reasonable care and skill and use materials that are suitable for their stated purpose. Nothing in these terms removes or limits legal rights that cannot lawfully be excluded, including rights under the Consumer Rights Act 2015.

13. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited. Subject to this, we are responsible for loss that is a foreseeable result of our breach or negligence, but not for avoidable loss, pre-existing defects or business losses suffered by a consumer.

14. Photographs

We may take private photographs to document condition, progress and completion. We will ask for permission before using identifiable photographs of a customer, their belongings or property in public marketing.

15. Complaints

Please contact us promptly using the details above. We will investigate and try to resolve the complaint fairly. Nothing in this section prevents either party from using any legal right or remedy available to them.

16. Privacy, changes and governing law

Our Privacy Policy explains how we use personal information and our Cookie Policy explains website technologies. We may update the website version of these terms, but changes will not retrospectively alter an existing accepted quotation unless agreed by both parties or required by law.

These terms are governed by the law of England and Wales. A consumer may also have the right to bring proceedings in the part of the United Kingdom where they live.