Privacy Policy

1. Who we are

Windmill Decor is a trading name used by Sam Windmill, an individual sole trader who provides painting and decorating services. Sam Windmill is the data controller responsible for the personal information described in this policy.

Email: Samwindmill1@gmail.com

Telephone: 07478 226046

2. Information we collect

We may collect and use the following information:

• Your name, telephone number, email address and postal address.
• Details about your property, decorating requirements, preferred dates and budget.
• Photographs, plans, measurements or other information you send to us.
• Quotations, contracts, invoices, payments and customer-service records.
• Messages exchanged by telephone, email, website form or WhatsApp.
• Technical website information such as IP address, browser, device and cookie choices.

3. How we collect information

We collect information when you contact us, request a quotation, arrange a visit, accept work, make a payment or otherwise deal with us.

We may also receive information from referral partners, subcontractors, suppliers and website or communications providers where lawful.

4. How and why we use information

We use personal information to:

• Respond to enquiries and arrange site visits.
• Prepare quotations and take steps before entering into a contract.
• Provide, manage and complete painting and decorating work.
• Order materials, coordinate subcontractors and communicate about a project.
• Issue invoices, receive payment and keep accounting and tax records.
• Handle questions, complaints, guarantees and insurance matters.
• Protect our website, systems, customers and business from misuse or fraud.
• Improve our website and services.
• Send marketing where you have consented or where the law otherwise permits it.

5. Lawful bases

Depending on the circumstances, we rely on:

• Contract: to prepare a quotation and provide agreed services.
• Legal obligation: to meet tax, accounting, consumer-law and other legal duties.
• Legitimate interests: to operate, protect and improve our business, respond to enquiries and maintain appropriate records.
• Consent: for optional marketing, non-essential cookies or another use where consent is appropriate.

6. Photographs and project images

We may take photographs to record the condition of a property, plan work, evidence progress or resolve a dispute. We will ask for permission before using photographs that identify you, another person or your property in public marketing or our portfolio.

7. Who we share information with

Where reasonably necessary, we may share information with:

• Subcontractors and suppliers working on your project.
• Website hosting, email, cloud storage, communications and IT providers.
• Payment providers, accountants, insurers and professional advisers.
• Regulators, courts, law-enforcement bodies or public authorities where required.

We do not sell personal information.

8. International transfers

Some suppliers may process information outside the United Kingdom. Where this happens, we use suppliers and safeguards intended to provide an appropriate level of protection under UK data-protection law.

9. How long we keep information

We keep information only for as long as reasonably necessary. Unsuccessful enquiry records are normally removed or anonymised within two years. Core customer, quotation, contract, invoice and payment records may normally be kept for up to six years after the project or customer relationship ends, unless a different period is required for legal, tax, insurance or dispute purposes.

10. Your rights

Depending on the circumstances, you may have the right to ask us to:

• Provide a copy of your personal information.
• Correct inaccurate or incomplete information.
• Delete information or restrict how it is used.
• Stop certain processing or direct marketing.
• Transfer information you provided in a portable format.

You may withdraw consent at any time where we rely on consent.

11. Complaints

Please contact us first so we can try to resolve your concern. You can also complain to the UK Information Commissioner's Office.

12. Security and changes

We use reasonable organisational and technical measures to protect personal information. We may update this policy when our business, suppliers or legal obligations change. The latest version will be published on this page.